Customer Service Agent (Telecom Support Representative)
Netlink Control Netlink Control Hattiesburg, MS Hattiesburg, MS Full-time Full-time $25,000 - $30,000 a year $25,000 - $30,000 a year 8 days ago 8 days ago 8 days ago Salary:
$26,500 - $31,500 per year depending on experience - paid time off, evaluation of 5% raise after a SUCCESSFUL 90-day probationary period, and initial on the job training bonus.
Job Type:
Full-time Description:
The Customer Service Representative will monitor and handle any requests through our ticketing platform.
Candidate will communicate the status of each request by written and verbal communication to each person involved.
One may not procrastinate and must portray an excellent set of mutli-tasking skills performed on multiple screens.
Qualifications include, but are not limited to:
Listening, following directions, and attention to detail is critical.
Quality notetaking Quality focus - Put away all distractions, such as cell phones to focus on the task at hand.
In addition, when you are at work, you must be able to put personal issues aside to handle day-to-day tasks.
Ability to work diligently under pressure.
One must be motivated and hard-working.
Excellent set of written communication, as well as verbal communication skills Proper phone etiquette Problem-solving skills - Quickly identifying the problem and working to resolution.
Excellent researching skills Teamwork and creative decision making Welcoming to constructive criticism and accepting to change, as each day holds its own challenges.
Job Duties include, but are not limited to:
Setting customer tickets correctly, timely, and efficiently.
Become a certified wireless order placer.
Work with your team to place wireless orders as received.
Navigate company portals as well as vendor portals.
Order new services, process disconnects, and dispute billing errors.
Analysis of telecom invoices - Reviewing, auditing, and validating correct contract rates.
In addition, process daily invoices, as well as speak to customers and vendors via email, phone, chat, etc.
Most communication is done through the ticketing system and portal platforms.
Data entry Work Remotely No Job Type:
Full-time Pay:
$25,000.
00 - $30,000.
00 per year
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Our office practices safe hand washing, professional cleaners come weekly, and there is hand sanitizer readily available at every desk.
Ability to commute/relocate:
Hattiesburg, MS 39402:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
In person The Customer Service Representative will monitor and handle any requests through our ticketing platform.
Candidate will communicate the status of each request by written and verbal communication to each person involved.
One may not procrastinate and must portray an excellent set of mutli-tasking skills performed on multiple screens.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$26,500 - $31,500 per year depending on experience - paid time off, evaluation of 5% raise after a SUCCESSFUL 90-day probationary period, and initial on the job training bonus.
Job Type:
Full-time Description:
The Customer Service Representative will monitor and handle any requests through our ticketing platform.
Candidate will communicate the status of each request by written and verbal communication to each person involved.
One may not procrastinate and must portray an excellent set of mutli-tasking skills performed on multiple screens.
Qualifications include, but are not limited to:
Listening, following directions, and attention to detail is critical.
Quality notetaking Quality focus - Put away all distractions, such as cell phones to focus on the task at hand.
In addition, when you are at work, you must be able to put personal issues aside to handle day-to-day tasks.
Ability to work diligently under pressure.
One must be motivated and hard-working.
Excellent set of written communication, as well as verbal communication skills Proper phone etiquette Problem-solving skills - Quickly identifying the problem and working to resolution.
Excellent researching skills Teamwork and creative decision making Welcoming to constructive criticism and accepting to change, as each day holds its own challenges.
Job Duties include, but are not limited to:
Setting customer tickets correctly, timely, and efficiently.
Become a certified wireless order placer.
Work with your team to place wireless orders as received.
Navigate company portals as well as vendor portals.
Order new services, process disconnects, and dispute billing errors.
Analysis of telecom invoices - Reviewing, auditing, and validating correct contract rates.
In addition, process daily invoices, as well as speak to customers and vendors via email, phone, chat, etc.
Most communication is done through the ticketing system and portal platforms.
Data entry Work Remotely No Job Type:
Full-time Pay:
$25,000.
00 - $30,000.
00 per year
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Our office practices safe hand washing, professional cleaners come weekly, and there is hand sanitizer readily available at every desk.
Ability to commute/relocate:
Hattiesburg, MS 39402:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
In person The Customer Service Representative will monitor and handle any requests through our ticketing platform.
Candidate will communicate the status of each request by written and verbal communication to each person involved.
One may not procrastinate and must portray an excellent set of mutli-tasking skills performed on multiple screens.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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