Technician Support Associate

Company Name:
Safelite AutoGlass
Requisition Number 14-0954
Post Date 3/10/2014
Title Technician Support Associate
Job Type Seasonal
City Hattiesburg
State MS
POWER UP YOUR CAREER with Safelite Group
Safelite Groupis a nationwide family of retail auto glass companies - the nation''s leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.
We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.
Safelite AutoGlassis looking for a Technician Support Associate to join our team. This position supports the retail operation in reducing unproductive Tech payroll, by eliminating Techs from returning to the warehouse to pick up wrong parts add-on, etc., ultimately supporting the market''s ability to provide Customer Delight.
Provide additional resources to the market without effecting productivity measurements
Deliver hot shots (glass) and add-ons to Technicians that are at the outer limits of the route area
Pick up vendor will-calls, along with returns to all Vendors
Assist with two man sets as needed to install larger windshields
Support Auction Techs by working at Auction site to gather cars and prepare work orders to expedite process
Be available to serve as a back up to complete repair work if needed
Be responsible for general housekeeping and miscellaneous tasks at their store location
Who we re looking for:
Brand advocates who go above and beyond to create customer delight
Honest, hard-working people who lack ego but are drenched in integrity
People who consistently drive for extraordinary results
Individuals who like to learn, seek challenges and go out of their way to help others be successful
Team members who will learn our way of working and come up with innovative ways to make us even better
Those who want a career, not just a job, and who understand the important role they play in the overall success of our business
What you can expect:
AtSafelite ,we are creating a culture that delivers our People Pledge:
You''ll experience great leadership.
We ll focus on you first.
You ll work with talented people who inspire you to be at your best.
You ll become part of a caring culture with opportunities for you to growth both personally and professionally.
Knowledge of auto glass repair techniques
Knowledge of customer service
Knowledge of geographical areas and landmarks
Knowledge of safe driving practices and basic Belron US policies and procedures
Ability to lift and carry large, heavy (up to 75 lbs) objects
Ability to operate various hand and power tools and equipment; and safely operate a motor vehicle
Ability to operate a personal computer, job related software at a basic level, and a handheld Blackberry or similar device
Ability to work in a fast-paced enviornment
Skilled in providing World Class service and effective listening
Skilled in planning and organizing work
Skilled in performing basic mathematical calculations, handling cash, and performing detailed work

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